Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@shopbananaboat.com. Please note that returns will need to be sent to the following address: 20400 NE 15th Ct, Miami FL 33179, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shopbananaboat.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopbananaboat.com.
Shipping Policies
At Bananaboat, we strive to ensure your orders are delivered in a timely manner. Please review our shipping options and policies below:
Shipping Options
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Standard Shipping (USA Only)
- Delivery Time: 4-7 business days
- Cost: Free
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Expedited Shipping
- Delivery Time: 2-3 business days
- Cost: $14.99
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Express Shipping
- Delivery Time: 1-2 business days
- Cost: $32.99
Handling Time
All orders will have a handling time of 1-2 business days before they are shipped.
Return and Refund Policy
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Return Window: You may return items within 30 days of receipt.
- No return or exchange on Sale item
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Processing Fee: A processing fee of $8.99 will be deducted from your refund for each return.
- Return Process: To initiate a return, please contact our customer service team to obtain a return authorization.
Thank you for choosing Bananaboat. If you have any questions or need further assistance, please contact our customer service team.